Terms and conditions

General Terms and Conditions

Here you will find important information about purchases at AMAMI sro

1. Conclusion of the contract:

The presentation of goods in the online store does not constitute a legally binding offer, but it is a non-binding online information catalog, which is merely a call for you to place binding orders. By clicking on the “order binding for payment” button, you send a binding order for the goods in the shopping cart, which cannot include any change or other deviation from the presented goods. Confirmation of receipt of the order is issued immediately after sending the order and does not constitute acceptance of the contract. We can either reject your order or accept it by sending an e-mail confirming the order or sending the goods within two days.

2. Instructions for resignation

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving a reason.

The withdrawal period expires after 14 days from the day when the goods are physically taken over by you or another person other than the carrier listed by you.

If you want to exercise the right to withdraw from the contract, you must contact us (AMAMI sro, K Beranovu 1192/23, Dolní Chabry, 184 00 Prague 8, tel: +420 605 922 695, e-mail: info@monicasofiaofficial.com). inform the decision to withdraw from this contract by an unambiguous statement (eg by letter sent by post or e-mail). You can also use the attached sample withdrawal form, which is optional.

In order to comply with the withdrawal period, it is sufficient to send us your notice of exercise of the right of withdrawal before the expiry of the period, ie the last day of the period is sufficient to send the withdrawal decision, either by e-mail or by the postal service provider.

Consequences of resignation

If you withdraw from this Agreement, we will refund all amounts paid to us, including delivery costs (excluding increased costs incurred as a result of choosing a delivery type other than the least expensive standard delivery type we offer), without unnecessary delay and in any case no later than 14 days from the date on which we receive information about your decision to withdraw from this contract. Unless we expressly agree otherwise with you, we will refund these funds using the same payment method you used for the original transaction; in any case, you will not be charged any fees as a result of this refund. We may delay your refund until we receive the goods back or until you provide proof that you have returned the goods, whichever comes first.

You are obliged to send the goods back or hand them over to us or to the contracted carrier without undue delay and in any case no later than 14 days from the time you inform us that you are withdrawing from this contract. The deadline is met if you send the goods before the 14-day deadline, ie even if you send the goods on the last day of the deadline.

We hereby inform you that if you withdraw from the contract, you bear the costs associated with returning the goods yourself.

With regard to defects in returned goods, we hereby inform you that you are responsible for any reduction in the value of the goods that occurs as a result of handling it other than what is necessary with regard to its nature, properties and functions.

End of resignation instructions.

Sample withdrawal form:

Fill in this form and return it only if you wish to withdraw from the contract, to the address:
AMAMI sro, K Beranovu 1192/23, Dolní Chabry, 184 00 Prague 8, e-mail: info@monicasofiaofficial.com

I hereby declare * that I am withdrawing * from my contract:

on the purchase of the following goods *:

on the provision of the following service *:

ordered * / received * on:

Name of consumer (s):

Consumer address (es):

Signature of the consumer (s) (only if this form is transmitted in paper form):



* Strike out what does not apply.

3. Exclusion / termination of the right of withdrawal:

Pursuant to Section 1837 of the Czech Civil Code, the right of withdrawal is excluded in particular for contracts for the supply of goods which (a) have been modified according to the consumer’s wishes or only for his person or (b) which are perishable or (c) have been delivered in closed packaging, after delivery it was removed from the packaging and for hygienic reasons it is not possible to return it.

5. Transport:

Delivery is in principle valid only in the Czech Republic. In general, shipping is provided by our contracted carrier. The goods are issued in quantities common to the household and only to final consumers.

6. Warranty:

6.1 If the delivered goods have obvious material or manufacturing defects, including damage caused during transport, file a complaint regarding such damage either with us or with the carrier’s employee according to the chosen type of transport of goods, which delivers the goods, immediately after delivery. However, if you do not file a complaint, it has no effect on your legal claims.

6.2 We guarantee that the goods are defective at the time they are delivered to you. In particular, we guarantee that at the moment you take over the goods:

  1. the goods have the characteristics agreed upon by the parties or (if no agreement has been reached) the characteristics which we or the manufacturer describe or which you expect with regard to the nature of the goods and the relevant advertisement;

  2. the goods may be used for the purposes for which we indicate or for the purposes for which the goods of that kind are normally used;

  3. the goods are provided in an appropriate quantity, size or weight;

  4. the goods comply with legal requirements.

If the defects of the goods are discovered within six months from the moment you receive it, it is considered that the goods were defective at the moment when they were delivered to you.

Unless otherwise stated, you can claim defective goods within 24 months of delivery. This does not apply to:

  1. defects associated with the discount;

  2. normal wear;

  3. defects caused by normal use or wear and tear and obvious at the time you received the goods; or

  4. cases excluded due to the nature of the goods.

6.3 If the defective performance constitutes a material breach of contract, you may:

  1. demand the elimination of the defect by delivery of new goods without the defect or missing part;

  2. request the removal of the defect by repair;

  3. get a reasonable discount from the purchase price; or

  4. withdraw from the contract.

When reporting a specific defect, you are obliged to inform us which of the above options you have chosen, either immediately or without undue delay.

If you do not choose any of the above options, the rights arising from the minor infringement will apply – see below.

In addition to cases where we are unable to deliver new goods without defects, replace part or repair the goods, you as a consumer are also entitled to a reasonable discount if we do not arrange a remedy within a reasonable time or if arranging a remedy would cause you considerable difficulties.

6.4 If the defective performance is a minor breach, you have the right to request the removal of the defect or a reasonable discount on the purchase price.

If we do not eliminate the defect in time or refuse to eliminate it, you can claim a reasonable discount on the purchase price or withdraw from the contract; the option selected in this way can then only be changed with our consent.

6.5 You can claim the elimination of a defect by delivery of a new item or replacement of its part even in cases where it is possible to eliminate the defect, but the goods cannot be used due to the recurrence of the defect after repair or a large number of defects. In such cases, you may and may withdraw from the contract.

If you do not report the defect without undue delay after you have been able to identify it with due diligence and with sufficient care, the court will not grant you the rights from the defective. The same applies to a hidden defect which was not reported without undue delay after you were able to detect the defect during the inspection with sufficient care, but no later than two years from the moment the goods were delivered to you.

6.6 By providing a quality guarantee, we undertake that the relevant goods will be suitable for the usual purposes or will retain their usual properties.

The warranty period runs from the day when the goods are delivered to you. If the goods have been sent to you according to the contract, the warranty period only runs from the day the goods are sent to the designated place. If the purchased goods are to be put into service by a person other than us, the warranty period only begins on the day the goods are put into service, provided that you order the relevant service of putting the goods into service no later than three weeks after receiving the goods and provide the necessary assistance. and the synergies required to perform the service.

7. Transport costs:

Your order from AMAMI sro is delivered free of charge.

8. Payment:

Payment can in principle be made by credit card (Mastercard or Visa), PayPal, or it is possible to pay upon receipt (cash on delivery). We do not provide discounts for fast payment. We reserve the right to offer only certain payment methods for the requested delivery, such as only the methods associated with the relevant credit rating, in order to limit our credit risks.

Payment by credit card

You pay immediately during the order by entering your credit card details. After sending, the actual invoiced amount will be deducted from your credit card after deducting any discounts, coupons, etc. In the case of goods modified according to the customer’s wishes or only for his person, the actual invoiced amount will be deducted from your credit card immediately after deducting any discounts, coupons, etc. .

Payment on delivery

You pay the courier the amount stated on the invoice upon delivery and receipt of the shipment. In the event of cancellation of the contract in accordance with point 2, the refund shall be made by bank transfer. To do this, we need information about your bank account (IBAN and BIC), which can be easily and securely stored in the customer’s account. We reserve the right to issue a gift voucher in the value of the returned goods if no bank account information is entered after repeated reminders.

9. Prices:

Our prices are in CZK and include VAT in the amount stipulated by law.

10. Reservation of title:

The goods remain our property until the price is paid in full.

11. Electronic communication:

You agree that communication related to your contract may take place electronically.

12. Out-of-court dispute resolution:

You can address your complaints to the relevant public authorities responsible for consumer protection, such as the Czech Trade Inspection Authority. You can also use the out-of-court dispute resolution procedures of the Czech Trade Inspection Authority, or the online alternative dispute resolution platform offered by the European Commission on one of the online platforms available at the following link http://ec.europa.eu/consumers/odr/

14. Language of the contract / storage of the order text:

The contract is concluded in the Czech language. The text of the order is not saved with us and after the completion of the order process it can no longer be accessed. However, you can print the text of your order immediately after sending it.

15. Photograph Rights

All rights to the photographs belong to AMAMI sro Their use without express prior consent is not allowed.

16. Information about the seller

K Beranovu 1192/23,
Dolní Chabry

184 00 Prague 8

phone: +420 602 922 695
E-Mail: info@monicasofiaofficial.com

Managing Director: Mónica Sofia Silva Duarte

Company registered at the Municipal Court in Prague, Section C, File No. 306502
VAT No . : CZ07746610

Sign in
Cart (0)

No products in the basket. No products in the basket.


Vyberte svou měnu

By continuing to use this website, you agree to the use of cookies. more information

The cookie settings on this website are set to "cookies enabled" to provide you with the best possible browsing experience. If you continue to use this website without changing your cookie settings or click on the "I Agree" button, you agree to the terms of use of cookies.